Vianex Fast Remit
First Transaction Rate: 74.05 INR
Today's Transaction Rate: 73.75 INR
Transaction Fee: $0
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FAQs

Get answers to frequently asked questions. Can't find what you're looking for? Reach out at support@vianexfastremit.com or 505-217-0971.

General Questions
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Account Management

Vianex is an online remittance service provided by Viamericas, a licensed money service business providing remittance services in the USA. The 'IndusFastRemit' service was provided by IndusInd Bank and going forward the service would be provided by Viamericas, the new service is similar to 'IndusFastRemit', however, offered by Viamericas under the 'Vainex' brand. IndusInd Bank will continue to be your Correspondent Bank in India for handling INR credits to your beneficiaries in India under the new service as well. The new service does not entail any change for our customers, with state-of-art security features and safe payment options, your money would be in safe hands and continue to be handled by licensed entities and meeting all regulatory requirements as per US laws.
Any adult (18 years of age and above) having an active US Bank account is eligible for using this service. We urge you to continue using the service and benefit from same great services and same great rates.

If you are an existing user of IndusFastRemit, you can use your existing login credentials to login. Once you are logged in, you will be provided new terms and conditions (T&Cs) of the Vianex Service. You can agree to new T&Cs and provide your consent to sharing your KYC with Vianex in a secure manner. This will facilitate smooth transition to the Vianex remittance service, our endeavor is to ensure seamless transition for you to the new service. Once terms & conditions are accepted, you will be able to start sending money to your registered beneficiaries in India immediately.

It is not compulsory for you to agree to the new Terms & Conditions of Vianex and switch to Vianex. However, if you do not accept the Vianex the Terms and Conditions, then you will not be able to send funds to your beneficiaries in India through this service. Accepting the Terms and Conditions now will enable a smooth transition to new service, since you would not need to upload documents and go through the entire verification process and add beneficiaries afresh. You would be able to save a lot of time and hassle if you accept the Terms and Conditions for transition to Vianex. Hence, we encourage you to agree to the new Terms and Conditions and consent to share your data with Vianex.

The existing credentials will be valid, you can access the site and log in with your existing credentials.

No, your entire account, transaction history, beneficiary list and ability to benefit for faster payouts will remain the same.

No, you will not be able to send money to India using IndusFastRemit unless you use the Vianex service. However, you would have access to your past transaction history.

Yes, you can contact us on the existing contact numbers and using 'Contact us' options.

Vianex may soon offer the instant payments through IMPS in India. An email announcement will be sent to all customers as soon as instant payments is live through the Vianex service.

Vianex receives the money from your bank account through ACH in 3 working days, if the transaction is initiated before 3pm EST. Once we receive the funds, your transaction will be automatically processed according to your instructions. When you initiate the payment, the availability date on your transaction receipt will tell you when the money will be available to your beneficiary. Please refer to the availability date on each transaction to know the delivery date.

Based on a customer's transaction history, Vianex would payout the funds faster to the beneficiary in India. The time for the beneficiary credit could be as fast as 2 days for regular customers with a good transaction record with us. Accounts that have been active 60 days, with no ACH returns, and sent at least 3 transactions to the same beneficiary account, may qualify for the Express Payment Model for that beneficiary. Express payments are limited 1 transaction per 3 days and no more than $5000 USD. Vianex reserves the right to change your payout timeline at any time.

No, beneficiary would not have to pay anything to receive money in their Bank accounts in India.

Yes, there are limits set up for the safety of your transactions. Your first transaction cannot exceed USD 2999 and you cannot send more than USD 10,000 during your first 60 days. After the first 60 days the following limits are enforced:

Amounts*

Account Deposits

Per Transaction$10,000.00

Monthly Total$30,000.00

*Please note to send the maximum allowable limits you must have a valid form of government ID uploaded and verified on your Vianex account. You may be required to provide other documentation.

Frequency

Monthly Limit10

Daily Aggregate Limit5

DailyLimit Per Beneficiary3

You can log in and from the account home page click the link to cancel the transaction. You will always have 30 minutes to cancel a transaction. After the status of the transaction changes from Pending to Processing you can no longer cancel.

There is no limit to the number of beneficiaries that you can enroll. Please note you may not exceed the monthly transaction limit for the total of beneficiaries enrolled.

We advise frequent changing of the password to prevent any password misuse. In case you need to lock your account, send us a notice by using the 'Contact Us' link on the Web site or call us on our contact number. The registered id would be disabled upon receipt of the request. We also recommend that you immediately inform your Bank, the account of which has been registered for this service to prevent any wrongful debits.

If you are in U.S. and you are looking for assistance on how to transfer money, call our customer service representative at 505-217-0971. Alternatively, you can send your inquiries online too using the 'Contact us' link available to you.

You can create the image of the document by scanning it on a traditional scanner or by taking a photo of the document with your phone or digital camera. If you take a picture of the document with your phone you will most likely need to email the image to your personal email account and then save it to your computer's hard drive. If you use a digital camera to take a picture of the document, you will need to either connect the camera to your computer and download the file or use the removable media drive to move the document to your computer. If you are scanning the document you will also save the image to your computer's hard drive. Remember the document must be up to 3MB to be uploaded correctly to our website. Once the document is saved on your hard drive you will need to log into your Vianex account. Click on My Profile and you will find the link for Document Uploads. Click on the Browse button and then select the file from your hard drive. If you have any questions or need assistance please call our call center between 10am - 6pm EST Monday - Friday and one of our representatives will be happy to help you. Please add the formats supported VIZ. JPEG etc.