FAQs

Vianex is an online remittance service provided by Viamericas, a licensed money service business providing remittance services in the USA. The 'IndusFastRemit' service was provided by IndusInd Bank and going forward the service would be provided by Viamericas, the new service is similar to 'IndusFastRemit', however, offered by Viamericas under the 'Vainex' brand. IndusInd Bank will continue to be your Correspondent Bank in India for handling INR credits to your beneficiaries in India under the new service as well. The new service does not entail any change for our customers, with state-of-art security features and safe payment options, your money would be in safe hands and continue to be handled by licensed entities and meeting all regulatory requirements as per US laws.
Any adult (18 years of age and above) having an active US Bank account is eligible for using this service. We urge you to continue using the service and benefit from same great services and same great rates.

If you are an existing user of IndusFastRemit, you can use your existing login credentials to login. Once you are logged in, you will be provided new terms and conditions (T&Cs) of the Vianex Service. You can agree to new T&Cs and provide your consent to sharing your KYC with Vianex in a secure manner. This will facilitate smooth transition to the Vianex remittance service, our endeavor is to ensure seamless transition for you to the new service. Once terms & conditions are accepted, you will be able to start sending money to your registered beneficiaries in India immediately.

It is not compulsory for you to agree to the new Terms & Conditions of Vianex and switch to Vianex. However, if you do not accept the Vianex the Terms and Conditions, then you will not be able to send funds to your beneficiaries in India through this service. Accepting the Terms and Conditions now will enable a smooth transition to new service, since you would not need to upload documents and go through the entire verification process and add beneficiaries afresh. You would be able to save a lot of time and hassle if you accept the Terms and Conditions for transition to Vianex. Hence, we encourage you to agree to the new Terms and Conditions and consent to share your data with Vianex.

The existing credentials will be valid, you can access the site and log in with your existing credentials.

No, your entire account, transaction history, beneficiary list and ability to benefit for faster payouts will remain the same.

No, you will not be able to send money to India using IndusFastRemit unless you use the Vianex service. However, you would have access to your past transaction history.

Yes, you can contact us on the existing contact numbers and using 'Contact us' options.

Vianex may soon offer the instant payments through IMPS in India. An email announcement will be sent to all customers as soon as instant payments is live through the Vianex service.

Vianex receives the money from your bank account through ACH in 3 working days, if the transaction is initiated before 3pm EST. Once we receive the funds, your transaction will be automatically processed according to your instructions. When you initiate the payment, the availability date on your transaction receipt will tell you when the money will be available to your beneficiary. Please refer to the availability date on each transaction to know the delivery date.

Based on a customer's transaction history, Vianex would payout the funds faster to the beneficiary in India. The time for the beneficiary credit could be as fast as 2 days for regular customers with a good transaction record with us. Accounts that have been active 60 days, with no ACH returns, and sent at least 3 transactions to the same beneficiary account, may qualify for the Express Payment Model for that beneficiary. Express payments are limited 1 transaction per 3 days and no more than $5000 USD. Vianex reserves the right to change your payout timeline at any time.

No, beneficiary would not have to pay anything to receive money in their Bank accounts in India.

Yes, there are limits set up for the safety of your transactions. Your first transaction cannot exceed USD 2999 and you cannot send more than USD 5,000 during your first 60 days. After the first 60 days the following limits are enforced:

Amounts*

Account Deposits

Per Transaction$10,000.00

Monthly Total$30,000.00

*Please note to send the maximum allowable limits you must have a valid form of government ID uploaded and verified on your Vianex account. You may be required to provide other documentation.

Frequency

Monthly Limit10

Daily Aggregate Limit5

DailyLimit Per Beneficiary3

You can log in and from the account home page click the link to cancel the transaction. You will always have 30 minutes to cancel a transaction. After the status of the transaction changes from Pending to Processing you can no longer cancel.

There is no limit to the number of beneficiaries that you can enroll. Please note you may not exceed the monthly transaction limit for the total of beneficiaries enrolled.

We advise frequent changing of the password to prevent any password misuse. In case you need to lock your account, send us a notice by using the 'Contact Us' link on the Web site or call us on our contact number. The registered id would be disabled upon receipt of the request. We also recommend that you immediately inform your Bank, the account of which has been registered for this service to prevent any wrongful debits.

If you are in U.S. and you are looking for assistance on how to transfer money, call our customer service representative at 1-800-401-7626. Alternatively, you can send your inquiries online too using the 'Contact us' link available to you.

You can create the image of the document by scanning it on a traditional scanner or by taking a photo of the document with your phone or digital camera. If you take a picture of the document with your phone you will most likely need to email the image to your personal email account and then save it to your computer's hard drive. If you use a digital camera to take a picture of the document, you will need to either connect the camera to your computer and download the file or use the removable media drive to move the document to your computer. If you are scanning the document you will also save the image to your computer's hard drive. Remember the document must be up to 3MB to be uploaded correctly to our website. Once the document is saved on your hard drive you will need to log into your Vianex account. Click on My Profile and you will find the link for Document Uploads. Click on the Browse button and then select the file from your hard drive. If you have any questions or need assistance please call our call center between 10am - 6pm EST Monday - Friday and one of our representatives will be happy to help you. Please add the formats supported VIZ. JPEG etc.

Any adult (18 years of age and above) having an active US Bank account is eligible for using this service. If this is applicable for you, we urge you to continue using the service and benefit from same great services and same great rates.

You only need to enroll one beneficiary during the enrollment process and this step is required as part of our setup process. In addition, the process helps is making the subsequent payments faster, prevent frauds since money is sent only to registered beneficiaries and money is sent out only to identified beneficiary and no one else.

Yes, after you complete the initial enrollment you can add as many beneficiaries as you would like.

The process can take up to three business days, but quite often if you have online access to your statement you can access the payment amounts the next morning.

This process is used to validate ownership of the account. We do this to protect your security and prevent fraudulent activity.

Yes you can enroll a maximum of 2 bank accounts. The second account can only be added after 60 days. (Of the initial registration? Or initial transaction - to clarify)

Yes the password must be alphanumeric and must have at least 6 characters and include at least 1 number (e.g. ANDCG2).

It can take 1-3 business days.

In order to find the sub-dollar payment amounts you will need to access your bank statement. The fastest way to accomplish this will be to access your statement online and retrieve the amounts.

Yes, you will be required to upload a valid Government issued Photo ID (Driver's License, Alien Registration Card, Passport). You may be requested to upload additional documents, if required, to complete your registration since this is a regulatory requirement.

In order to reply to your request in the most efficient manner you should look up the individual transaction in dispute and click on the non-receipt link and complete the form. This will electronically submit your request directly to Vianex. You will immediately receive a confirmation that a claim has been opened and the status of your transaction will change to Under Investigation. Our customer support team will respond on your query with exact status of your payment and also advise if anything has to be done by you with respect to the payment.

The reason the money was refunded to you was because we were unable to locate the beneficiary's account or the beneficiary's account may be closed. It is very important that you check with your beneficiary and confirm their account information matches the account details you have provided in our system. After you have successfully confirmed this information and updated the beneficiary profile on the Web site please try to send your payment again.

The transaction failed because we were unable to debit the money from your U.S. bank account. This usually happens when there are insufficient funds to cover the debit. You should confirm that the money has not been debited from your account and then check to see that you have sufficient money to cover the payment amount. If you have sufficient money in your account you can create the transaction again.

A refund will only be processed in cases when the money you sent has not been delivered to the designated beneficiary. If the money has been successfully delivered to the beneficiary you will need to contact the beneficiary and request that they refund the money to your account.

In the event that you have provided us incorrect information (e.g. invalid account number) and the money is returned, your bank might levy a fee to receive this money back to your account.

You could reissue the transaction that had been returned earlier after the required amendments are made. This transaction will be treated as a fresh transaction and all charges pertaining to transactions would be applicable.

There are no service charges for this service. There could be a deduction by the bene bank.

In order to cancel a payment you must go to your account home page and click the link for cancel next to the payment you wish to cancel. Please note that you can always cancel your payment within 30 minutes of entering it or prior to 3pm EST. Once your payment status changes from Pending to Processing you can no longer cancel the payment.

This delay is due to the payment network that is used to transmit the funds. This payment network requires at least 24 hours to make funds available. This can sometimes take up to 3 days depending on your financial institution.

This is to protect the security of your relationship with us. The two sub-dollar credits are sent to the account registered as the sender's account. To verify that only an authorized party of that account has access to the data, we require you to confirm the amounts issued. This ensures that only you or an assignee on the account has access to your data.

We maintain 24 months of payment history on the Web site.

You cannot file a non-receipt claim until the transaction has been successfully debited from your U.S. Bank. This delay can be due to different time zones, and processing schedules.

The mode of payment in India is only through account credit to the registered beneficiaries.

Exchange rates can change throughout the day, but your rate will be guaranteed, as displayed on your transaction receipt.

This is the date the funds should be available to the beneficiary.

When you change your financial account all of the future payments associated with that account are cancelled. In order to continue with the future payments, you will need to access each beneficiary with future payments and modify the financial account to reflect the new account. We advise that you add your new account before deleting the old account so that you can associate any future payments with the new account and then delete the old account.