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File a Complaint

Please contact Customer Support at 1-800-401-7626 if you have any complaints or concerns. You may also reach out to your local state regulator.

Alaska Customers

For Alaska Residents Only:

If your issue is unresolved by Viamericas Financial Services Corporation at (800) 401-7626, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here.

Formal complaint forms may be submitted via fax, email, or mail:

907-465-1230

msb_licensing@alaska.gov

Division of Banking & Securities AK 99811-0807 PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521 or visit www.nmlsconsumeraccess.org.

Arkansas Customers

After first contacting Viamericas Corporation, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to the Arkansas Securities Department at:

Heritage West Building, Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692

501-324-9260

800-981-4429 (toll free)

Colorado Customers

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT. You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY. ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202

DORA_BankingWebsite@state.co.us

www.dora.colorado.gov/dob

Florida Customers

Viamericas Corporation is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call Viamericas Corporation at 1-800-401-7626, or contact the Florida Office of Financial Regulation at:

Florida Office of Financial Regulation 200 East Gaines Street Tallahassee, FL 32399-0376

850-487-9687

Illinois Customers

The Illinois Division of Banking will accept complaints at:

Illinois Division of Banking 320 West Washington Street Springfield, Illinois 62786

888-473-4858

Maryland Customers

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Viamericas Corporation at:

Commissioner of Financial Regulation Attn: Complaint Unit 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202

1-888-784-0136

New York Customers

Viamericas New York Corporation is licensed as a Money Transmitter by the Department of Financial Services of the State of New York (Lic#101984). First contact Viamericas New York Corporation to resolve any dispute you may have. If you are not able to resolve dispute directly with the company, you may file a complaint with:

New York Department of Financial Services One State Street New York, NY 10004-1511

1-888-784-0136

Texas Customers

If you have a complaint, first contact the Customer Assistance Division of Viamericas Corporation, please call us directly at 1 (800) 401-7626. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:

The State of Washington Department Financial Institutions P.O. Box 41200 Olympia, WA 98504-1200

877-276-5554 (toll free)

ww.dob.texas.gov

Washington Customers

Complaints concerning money transmission (including currency exchange) may be filed with the State of Washington Department of Financial Institutions by using any one of the methods below:

The State of Washington Department Financial Institutions P.O. Box 41200 Olympia, WA 98504-1200

CSEnforceComplaints@dfi.wa.gov

360-902-8811

877-RING DFI (877-746-4334)

www.dfi.wa.gov