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File a Complaint

Please contact our Customer Service Department at 1-800-401-7626 if you have any complaints or concerns. You may also reach out to your local state regulator.


Alaska Customers

For Alaska Residents Only:

If your issue is unresolved by Viamericas Financial Services Corporation at (800) 401-7626, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here:
www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  Fax: 907-465-1230
  Email: msb_licensing@alaska.gov
  Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521 www.nmlsconsumeraccess.org/

Arkansas Customers

After first contacting Viamericas Corporation, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to the Arkansas Securities Department at:

  Heritage West Building, Suite 300
     201 East Markham Street
     Little Rock, Arkansas 72201-1692

  Telephone Number: (501) 324-9260
  Toll Free: (800) 981-4429

Colorado Customers

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT. You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY. ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

  Colorado Division of Banking
     1560 Broadway, Suite 975
     Denver, CO 80202

  E-mail: DORA_BankingWebsite@state.co.us
  Website: www.dora.colorado.gov/dob

Florida Customers

Viamericas Corporation is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call Viamericas Corporation at 1-800-401-7626 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (850) 487-9687.

Illinois Customers

The Illinois Division of Banking will accept complaints at 888-473-4858, or by mail at: 320 West Washington Street, Springfield, Illinois 62786.

Maryland Customers

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Viamericas Corporation at:

  Commissioner of Financial Regulation
     Attn: Complaint Unit
     500 North Calvert Street, Suite 402, Baltimore, Maryland 21202
     Phone: 1 (888) 784-0136.

New York Customers

Viamericas New York Corporation is licensed as a Money Transmitter by the Department of Financial Services of the State of New York (Lic#101984). First contact Viamericas New York Corporation to resolve any dispute you may have. If you are not able to resolve dispute directly with the company, you may file a complaint with:

  New York Department of Financial Services
     One State Street
     New York, NY 10004-1511

Texas Customers

If you have a complaint, first contact the Customer Assistance Division of Viamericas Corporation, please call us directly at 1 (800) 401-7626, if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:

  Texas Department of Banking
     2601 North Lamar Boulevard, Suite 300
     Austin, TX 78705-4294

  Toll free: 1 (877) 276-5554
   www.dob.texas.gov

Washington Customers

Complaints concerning money transmission (including currency exchange) may be filed with the State of Washington Department of Financial Institutions by using any one of the methods below:

  By Mail:
     The State of Washington
     Department Financial Institutions
     P.O. Box 41200
     Olympia, WA 98504-1200

  By Phone: (360) 902-8811 or (877)-RING DFI (877-746-4334)

  By E-mail: CSEnforceComplaints@dfi.wa.gov
  Online: www.dfi.wa.gov